Notes for test

“Hello John! How are you doing?”“Perfect, I am really glad to hear that! How may I help you today?”“I am really sorry to hear that. Is there anything I can do to help you?”“Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”“Hello! May I have your name please?”“I am really sorry this has happened. Let me see if I can find a solution to it.”“I’m really sorry about that. Tell me what happened.”“I’m...

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