Tuesday, May 26, 2015


Notes for test

  • Tuesday, May 26, 2015
  • “Hello John! How are you doing?”

    “Perfect, I am really glad to hear that! How may I help you today?”

    “I am really sorry to hear that. Is there anything I can do to help you?”

    “Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”

    “Hello! May I have your name please?”

    “I am really sorry this has happened. Let me see if I can find a solution to it.”

    “I’m really sorry about that. Tell me what happened.”

    “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

    “Let me check that I have this right…”

    “Let me see if I have this correct, you want me to…” or “You would like for me to…?”

    “If I understand you correctly…”

    “Tell me more about…”

    “So you are saying that…correct?”

    “This is what I understand you are telling me…”

    “That is a good question, let me find out for you.”

    “I’m not sure, but let me find out for you.”

    “I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

    “I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”

    “Jerry, I am going to connect you with Steve from the shipping department. He will be able to help you with this problem.”

    “Jerry, let me transfer you to the marketing department. Steve will be able to answer your question.”

    “Would you mind holding on for a few minutes while I am checking this with our administrator?”

    “May I put your call on hold while I am checking your order?”

    “Can I put you on hold for a moment?”

    “Thank you for waiting/holding. I have the details of your latest payment, let me send it over to you.”

    “Jan, I will need to put you on hold for a few minutes to run a few tests and see if I can reproduce the problem. Would that be ok with you or would you prefer I call/email you back with the details?”

    “I’m sorry to keep you waiting. I have managed to reproduce the problem. Here’s what needs to be done to fix it.”

    “John, I’m sorry, we made a mistake and sent the invoice to the wrong email address, which is why you did not receive it. We are going to resend it now to the correct address and add a few more days to your subscription to make up for our error.”

    “I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.”

    “I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”

    “I’m sorry this has happened. I understand your frustration, and I will do my best to help you.”

    “Let me put you on hold for just a few moments and verify this information.”

    “If I understand you correctly, you were promised… It appears there has been a mistake. Let’s figure out how we can resolve this”

    “Jerry, let me review your transaction history. Please bear with me for a few more minutes.”

    “I’m sorry for the delay on my part. I am pulling up your account details. Please allow me another minute. I’ll be back with you right away”

    “Thank you for chatting with us today. Have a nice day. Good bye.”

    Deregister iMessage if you're switching to a non-Apple phone.  -  You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    Link  - https://support.apple.com/en-in/HT203042

    Why do I need to deregister iMessage?

    You might need to deregister iMessage if you have a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    This can happen if you used iMessage on your iPhone and then transferred your SIM card or phone number to a non-Apple phone (such as Android, Windows, or BlackBerry).

    If you recently switched from using an iPhone and didn't turn off iMessage, your number is still sending iMessages, not SMS or text.
    How do I deregister iMessage?

    If you still have the iPhone you were using before you switched, use it to deregister iMessage with these steps.

    If you transferred your SIM card from the iPhone to a non-Apple phone, put it back in the iPhone.
    Make sure that you're connected to the cellular data network.
    Tap Settings > Messages. Turn iMessage off.

    If you don't have access to your iPhone, use the Deregister iMessage webpage. - https://selfsolve.apple.com/deregister-imessage/
    read more

    Monday, October 11, 2010


    Teaching Kids Digital Photography Basics - a Great Activity for Families

  • Monday, October 11, 2010
  • Being a parent with two children whom I've known closely before and after I bought them their own  digital cameras, I think I notice that a child with a camera is a child who thinks about her environment. The camera just happens to be a tool that forces a child to actually look at what she's seeing.  Clutching a camera all the time, she can't help but be aware that she needs to do something with it that is noteworthy. A camera is something that makes a child look at the world with fresh eyes, and it gently gets you thinking about expressing something with your pictures. And even more so than the conventional camera, thinking and experimenting becomes really fun when you go digital - the results are instantaneous, and that makes the process really engaging. So as a parent, I feel I just need to gently steer her with a few digital photography basics that make sure poor quality results don't get her to lose interest; and I'll need to make sure she has plenty of activities that she would need to take pictures for.

    Let's start with a few fun activities for children that could help their budding interest in the art of expressing themselves. My daughters really love the close-up mystery game. One child will take the camera out of the room, and snap a picture of some object really close-up - it could be a vegetable, a part of the body or a part of some familiar toy. She brings it back into the room, and her sister has to look at the close-up shot of a part of an object she's familiar with, and find out what it is. This is such an interesting little activity that even grownups love to do this - there's a popular car review show on TV that has one of these little quizzes at the end of the show each week. We go on day trips out into the country where the children can take pictures of butterflies and little flowers, and learn their names. They would never want to do this if it didn't have a camera.

    Another activity is where I teach her digital photography basics (without becoming too pushy) that she can handle. When I would want to play with my mother's camera when a child, she took it as a great way to begin schooling me in the art of photography. She just turned out to be a little too enthusiastic, and even looking at her camera meant that I would soon listen to an hour's lesson about what stance to use and how each kind of angle affected the lighting. I learned my lesson then, and now, when my daughters try to use their cameras, I make sure that the lessons I give them are few and far between.

    I find ways to show them how to hold the camera steady, and to actually compose their shots before they press the shutter button. I show them how their subject looks prettier when they don't rush into it. I have them check out the angles and the backgrounds they will frame their subject against. It shows them the value of patience and how a background that has the least bit going on, and is the simplest to look at , can be the best way to bring out the subject to the fore. I also ask them to pick their subjects wisely. They need to look at something that really piques their interest; I keep asking them about how they see the picture in their mind's eye, and I won't let them touch the button until they see on the screen exactly what they see it in their imagination. And they need to make sure that the shot is close enough to actually bring the subject out in enough detail. I feel that teaching them the value of experimentation and patience are the  most important lessons in the way I coach them in digital photography basics. More often than not, it's the thought behind the shot that counts - not any technical perfection.
    read more

    Online Criminal Record Background Check

  • Not that long ago, certain information about folks was only available to the police as well as federal officials. However, since the delivery of the World Wide Web, things have certainly changed a good deal. Now you can very easily hop online and check up background essentials about someone. If you have the individual's name, you can see whatever information is public record in no time in any respect. This why a lot of people are performing criminal record background checks in people every day at this time. We are no longer remaining in the dark when it comes to the people we all work with as well as live near.

    Many Job Site Use Criminal Record Background Check

    If you are like most people, you have never performed a criminal history background check on someone before. In fact, these are just with regard to places of employment, police officers, as well as court officials; right? No! With entry to simple websites such as HireRight.com, Intellius.com, and CriminalCBS.com, anyone can perform a criminal record criminal history check on someone they do know. As long as you sign up for an account and also pay the monthly fee, you can do a new background check about whomever you choose to. Nonetheless, you must remember that you just do need their full name to make this specific happen. Especially with the amount of people who have the identical names these days.

    Criminalsearches.com is another internet sites that can be used without difficulty to perform a criminal record background check. You're typically granted entry to the individual's phone number, address, criminal records, and much more. This information definitely helps companies and also businesses decide if they wish to hire someone. If there is past misdemeanors and crimes, this often stops people from receiving certain jobs. Some of these jobs are in police force, teaching, and working along with children. Most people really appreciate the entry they have to criminal history records these days.

    How to Perform a Criminal Record Background Check

    You may want to perform a criminal history background check in someone you just satisfied. Although it sounds odd or unknown, it is not an awful idea if you really want to get to know someone you reside next to or work with every single day. Any time you stay next to a person you feel slightly off about, that is a good idea to do a criminal record criminal history check on them, in order to be on the safe side. In fact, you must think of your household first. This is especially true if you have small children. End wondering what may be, and just find online and perform a criminal record background check on them. By doing this you will know for many whether or not they certainly are a criminal of some kind, or have a history you should know about since their neighbor.
    read more

    Tips on Selecting Internet Broadband Providers

  • In case you are still bound to dial:up and also other slow web connection speeds, after that it is time to move broadband. Broadband access or perhaps broadband can be any interconnection that surpasses 768 kilobits per subsequent. This tolerance was raised caused by faster web speeds punching the marketplace. Generally however, broadband access is actually any rate that is 256 kilobits every second. This particular lack of promoting standard involving broadband signifies that broadband internet vendors determine for their own reasons what data transfer rates to offer because broadband. Therefore, when selecting any broadband isp, consider the coverage of the company and exactly what definition high speed is supplied in terms of rates of speed, downloads as well as upload instances.

    Always Check Reviews on Internet Broadband Providers on Web

    Consider in addition the number of folks that will be expressing your internet link. That’s right, several broadband internet vendors will discuss your link in a town access system under the presumption that you will, in many instances it actually is true, 't be using the complete capacity of your respective connection. The truth is, it will virtually be extremely hard to know that you will be on a distributed broadband link unless you are utilizing a fellow-in order to-expert file revealing system that will need extended large bandwidth use. However, so long as you are not an everyday P2P report sharing technique user as well as are not a youtube video streamer, next broadband internet companies that offer distributed connection might work out to suit your needs just fine.

    Broadband providers possess a variety of ways to supply broadband rates of speed. They may utilize ADSL, fibers-optic, Wi:Fi or even WiMAX. The type of technology applied will usually be determined by what can be found in that distinct areas and also the overall cost associated with deployment as well as maintenance. One way is by providing broadband rates of speed on sluggish connection such as the dial--up. This is achieved by adjustable-backlinks modems inside what is called fill balancing. a couple of internet connections are generally fed about the same network giving double information rates. Nevertheless will require anyone to have two dial*up online connections, 2 modems and a specific software which supports multiple-backlinks. The advantage of this can be that one grows to choose only two internet service companies and extends to always have an association because if 1 fails, the next line will take up the slack and offer the identical services and not using a hitch.

    Broadband internet speeds have got continued to boost and the popular use of dietary fiber-optics means that the best way to will have broadband with affordable costs. While after switching to high speed broadband is important, it really is equally important to decide on broadband internet suppliers that will offer individuals services underneath fair procedures.
    read more

    Tuesday, September 14, 2010


    Java Database connectivity guide from DataBase Guide

  • Tuesday, September 14, 2010
  • Java database connectivity is basically an application that enables users to access pertinent data by the use of queries. The users can update significant information within the given database. The program supports the access to files from spreadsheets, flat files and databases transforming into backstage access to database independent to database management system used. Java database connectivity provides an easy to use platform by choosing the most appropriate platform to use. One simply needs to retrieve an object from the driver manager.

    High availability usually describes a network and all of its components available for data input, processing and report. The system determines the success depending on planning and understanding the tolerance that would affect the network. Even at small corporation level, high availability is desirable and necessary. As system failure should not bring down the entire system, so fault tolerance is important measure of high availability system. Thus creating such a high availability system involving extensive planning with least potential failure is very important.

    Disasters may occur naturally or man made and is usually difficult to predict their occurrence. Disaster recovery is the ability of a system to recovery its entire electronic data in shortest possible time interval. It involves a lot of forward planning and policy settings. Possibilities involve facing a number of threats like hacking, electrical failure, human error and natural disasters. Keeping off-site data backups may be sufficient for smaller corporations, but in case of a larger corporation it would be provisioned and costed as a part of their annual budget.

    Merging two or more databases and producing a meaningful report is what we call as data integration. It is thought as a major headache for IT professionals. Databases are designed such that they suit the need of the software used and not for merging purposes. Creating a report would mean combining a number of databases having different formats. Merging requires special database combining skills. So, compatibility between various databases by implementing new versions is the need of IT departments these days. So, many of the bigger companies in the corporate world were created thru data merging using different software and databases.

    Thus in Java database connection, one would learn to manipulate certain files in order to develop query statements. One needs to keep in mind that they are represented by statements, prepared statements and callable statements procedure. 
    read more

    Wednesday, September 08, 2010


    Best hosting service provider for blogger and forum owners

  • Wednesday, September 08, 2010
  • In blogging sector if you want to make good money than you must have your own domain name and hosting . You can buy domain name from any company but when it comes on hosting we have to decide many things . Each company has their own rates and we have to buy hosting which suits our budgets . Today I will talk about one hosting company which Can be a better solution for bloggers as well as webmasters . Layeronline.com provides you high performance LayerSPEED hosting plans at very affordable rates .

    In layeronline.com everyone get satisfied according to their needs . If you need small space for your projects or small business site than you can start from $0.99/month and if you have high requirements than you can try $2.99/month in which we get Unlimited Disk Space , Unlimited Bandwidth , Unlimited Domains , 100 Databases . But if you have large Database than you can go for $4.99/ month plan .Best part is that they are offering best benefits to their users .

    Get benefits from Promotional offers :-

    1. They will buy out your old hosting contract and move all your files on their servers for free .
    2. Just refer your friends to their hosting plans and you will get two months free hosting for each referral . Now think if you can refer 6 friends than you will get 12 months hosting for free . Your friends will also get one month hosting for free . So , Just ask your friend to mention your id or name when ordering a new green hosting package .
    3.  If you select a annual hosting plan than you will get a free .com, .net, .org, .info, .name, .biz, or .us domain for life .
    4. They have special plans for forum hosting and social websites and you must try them too by contacting them .

    I think this is one of the best package we can find over net . So if you have some friends those are planing to move on their own domain name and hosting than you can refer them to your referals and tell them about the benefits they can get from layeronline.com .
    read more

    Tuesday, September 07, 2010



  • Tuesday, September 07, 2010
  • It would seem difficult to keep up with how fast today’s manufacturing and IT companies are coming up with new and improved gadgets to replace older versions. Within the past couple of years, not a few mobile phone models, computer gadgets, gaming consoles, mobile audio-visual equipment, and so many other gadgets of all shapes, sizes, and uses have been introduced into the market. As new ones are launched and old ones are phased out, the prices are getting to be more and more affordable for everyone. The most recent gadget launches in the past year are the super thin Air MacBook, the net books, the iPhone, and the Nintendo Wii gadgets.

    Despite the financial crisis in the past year, these new gadgets have enjoyed the patronage of probably millions of people worldwide. The Air MacBook was popular for its portable convenience – it was unveiled from a brown document envelope. It is so popular because it’s from Apple. The downside to this is that it is so thin it could not accommodate a disk drive. Ultra small net books were also introduced in the market as ultralight, ultra portable, and ultra durable. These net books were initially launched for school kids. Its small screen (usually 8 inches) and scaled keyboard make it a challenge for adults with bigger hands to use these net books.

    Another hit from Apple was the iPhone. Millions of consumers all over the world lined up to get their very own iPhones hours before the stores opened to simultaneously make this all-in-one gadget available to the public. The iPhone is a phone, PDA, web browser all in one convenient unit. Nintendo is not far behind in the innovation side when it launched the Wii. The Wii craze has also taken the world by storm with its motion controlled, interactive virtual gaming technology. In the year 2009, a number of improvements and new gadgets are in the pipeline. The world waits with bated breath in anticipation of the latest in the gadget world.
    read more

    Friday, September 03, 2010


    Windows 7 concept and features

  • Friday, September 03, 2010
  • Microsoft windows have come up with a new operating system for personal computers called Windows 7. Whether it follows the success of Microsoft’s XP series or proved a dud like Vista remains to be seen. Since the beta version for Windows 7 is out, its time for setting some expectations.

    Windows 7 claims to have more user friendly interface than its predecessors, with a better taskbar and improved navigation of windows. The taskbar is so designed that it can be modified according to the users’ convenience. A full screen preview is available as soon as the user clicks on an icon. Besides, multiple windows can be aligned on the same screen and adjusted by dragging the borders. This saves time in copying the data and then pasting it because the same function can be performed by dragging the files across the windows on screen. The drag feature also provides users with an option of avoiding to click on the small icons on top of the screen.

    Windows 7 comes preinstalled with internet explorer 8 which provides users with the latest and fastest browsing options. An event like search is simplified with relevant suggestions and reference maintained in search history. For someone still sold on the previous versions of Microsoft OS, Windows 7 provides the Windows live tool through which users can download their favorite applications directly to the OS. Another advantage of Windows 7 is that it integrates all the devices that are connected to the system, thus providing users a one stop device manager. Now all the devices can be accessed at one go.

    Windows 7 promises some good features and value adds making it more user- friendly. The speed of the OS is another thing that catches the eye. With a successful parent organization and good designing we can consider this is an OS to stay.
    read more

    Saturday, August 21, 2010


    Review of new Nokia 5800 Xpress Red phone

  • Saturday, August 21, 2010
  • If you have a plan buy a new mobile and want have the hottest phone in market, then for your information today’s talk of the town is new Nokia 5800 Xpress Red mobile phone. Some call it as Nokia iPhone may be because its shape is also like it . It has many features that will make everyone love to have one. The new Nokia 5800 is the big sound, touch phone which brings the best music and entertainment.

    The Nokia 5800 is a S60 5th Edition device with a resistive touch screen and tactile feedback. The device has variety of input methods: stylus, plectrum and finger touch support for text input and UI control. You can use the Nokia 5800 to connect to mobile broadband using WLAN or HSDPA (3.5G). Supported WCDMA frequencies depend on the region where the device is available. It also finds directions and locations with the integrated A-GPS and included maps. Memory :- 81Mb internal memory, microSD memory cards supported .

    The Nokia 5800 delivers on all counts for customer like more memory, loud and powerful speakers, and easy synchronization and allows consumers to access and share content. Nokia 5800 has used touch screen technology in the best possible way, it introduces a 'Media Bar', with a handy drop down menu that provides direct access to music and entertainment, including favorite tracks, videos and gallery, The Media Bar also offers a direct link to the web and to online sharing. Nokia 5800 also supports Flash content, individuals can surf the entire web, not just sections.

    Nokia 5800 has the best screen resolution available on mobile phones in the market; the 3.2 inch widescreen display brings photos, video clips and web content to life in vibrant color and true clarity. With a 16 x 9 aspect ratio and 30 frames-per-second playback and recording Nokia 5800 is an ideal phone for VGA quality video recording and playback.

    And the best of all is that Nokia 5800 supports 60 languages worldwide, which covers nearly 90 percent of the world's population. As people around the world use their phones in different ways, the Nokia 5800 offers a variety of input methods including a virtual alphanumeric keypad, a virtual computer-style QWERTY keyboard, a pen stylus and for true music enthusiasts, a plectrum all are available. Then for what you are waiting for?
    read more

    Friday, August 20, 2010


    Easy steps to enable direct access from iPhone to an IMAP-enabled mail solution

  • Friday, August 20, 2010
  • IMAP is a feature on Iphone and with his support iPhone can integrate with any mail server environment. Lets have a look at how the technology really works..

    If the server supports IMAP and is configured to require user authentication and SSL, iPhone provides a highly secure, standards-based approach to email deployment. In a typical deployment, iPhone establishes direct access to an IMAP-enabled server over port 993 and access to SMTP servers over port 587. These servers can be located within a DMZ sub network, behind a corporate firewall, or both. With SSL, iPhone supports 128-bit encryption and X.509 root certificates issued by the major certificate authorities. IPhone also supports strong authentication methods including industry-standard MD5 Challenge-Response and NTLMv2.

    Now let’s check out the Set up

    IMAP Network Setup:

    The IT or network administrator will need to complete these key steps to enable direct access from iPhone to an IMAP-enabled mail solution:

    • Open port 993 to allow email to be received through the firewall. The proxy server must be set to IMAP over SSL. SSL ensures that mail is securely encrypted during wireless transmission.

    • As a best practice and for additional security protection, install a digital certificate on the server from a trusted certificate authority (CA) such as VeriSign. Installing a certificate from a CA is an important step in ensuring that your proxy server is a trusted entity within your corporate infrastructure.

    • Port 587, 465, or 25 must be opened to allow email to be sent from iPhone. iPhone automatically checks for port 587, then 465, and then 25. Port 587 is the most reliable secure port, because it requires user authentication. Port 25 is considered the least secure because it’s been around the longest and is subject to more attacks by hackers.

    It’s also the port that some ISPs block by default to prevent spam .
    read more