Thursday, August 13, 2015

0

New Tech updates

  • Thursday, August 13, 2015
  • ATUL DOGRA
  • Send internet and picture messaging settings to your device automatically   -   http://www.vodafone.co.uk/settings




    How to Connect an Android phone to Vodafone mobile internet
    ----------------------------------------------------------


    Getting your Android handset online can be a challenge when it comes to putting the settings in manually but don’t worry, we're here to help.

    From the home screen:

        Tap the Menu button
        Tap Settings
        Tap Wireless and networks or More... (depending on your version of Android)
        Tap Mobile Networks
        Tap Access point names
        Tap the Menu button
        Tap New APN
        Enter the following data into the onscreen form, without changing any other settings;
        Name - Vodafone Internet
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        MMSC - http://mms.vodafone.co.uk/servlets/mms
        MMS Proxy - 212.183.137.12
        MMS Port - 8799
        Authentication type - PAP
        APN type - If given a choice, select internet+mms, if the keyboard appears enter *
        (As a check, the image below shows blue text in the fields you should have completed)
        Tap the Menu button
        Tap Save
        Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it
        Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working


    How to connect an iPhone to Vodafone mobile internet
    --------------------------------------------------------


    An iPhone usually sets up APNs automatically, but if you need to enter them manually, here's how.

    From the home screen:

        Tap Settings.
        In the first section tap Mobile/Cellular.
        Tap Mobile data network/Cellular data network.
        Enter the following settings into the onscreen form, without changing any other settings;
        Mobile/Cellular Data:
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        Visual Voicemail:
        MMS:
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        MMSC - http://mms.vodafone.co.uk/servlets/mms
        MMS Proxy - 212.183.137.12:8799
        MMS Max Message Size - 307200
        (As a check, the image below shows blue text in the fields you should have completed)
        Tap the left arrow at the top three times
        Press the home button
        On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working.



    How to connect a BlackBerry 10 phone to Vodafone mobile internet
    ------------------------------------------------------------


    Getting your BlackBerry 10 smartphone online can be a challenge when it comes to putting the settings in manually but don’t worry, the guide below will help you get up and running on the mobile web in no time.

    On BlackBerry 10 devices, the internet APN and MMS APN settings are entered in different places.
    Internet APN

    From the home screen:

        Swipe down from the top edge of the screen
        Tap Settings
        Tap Network Connections
        Tap Mobile Network
        Tap APN
        At the top of the screen, tap on the Mobile Plan selector to choose Contract or Prepay
        Enter the following information in the onscreen form, without changing any other settings;
        Access Point Name - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        (As a check, the image below left shows blue text in the fields you should have completed)
        Tap Save in the top right corner
        You should now see 4G, 3G, H, E or G next to the signal bars at the top of the display. This indicates you are connected to the data network

    MMS APN

    From the home screen:

        Swipe left-to-right across the screen to access the Hub
        Tap Menu (3 dots)
        Tap Settings
        Tap Text Messages
        Tap Advanced
        Scroll down past the SMS Settings
        Enter the following settings into the onscreen form, without changing any other settings;
        APN Settings:
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        MMSC Settings:
        MMSC URL - http://mms.vodafone.co.uk/servlets/mms
        Proxy URL - 212.183.137.12:8799
        (The image below right shows blue text in the fields you should have completed)
        Tap Save at the bottom of the screen



    How to connect a windows phone to Vodafone mobile internet
    ----------------------------------------------------------


    Getting your Windows Phone device online can be a challenge when it comes to putting the settings in manually but don’t worry, the guide below will help you get up and running on the mobile web in no time.

    There are some differences in the settings between Windows Phone 8.1 and it's predecessors, Windows Phone 7/7.5/7.8 and Windows Phone 8, so we will look at these separately.
    Windows Phone 8.1

    From the home screen:

        Swipe your finger from right to left across the screen to access the Apps list.
        Find and tap on the Settings icon.
        Scroll down this list until you find cellular + SIM or Mobile + SIM, then press on it to continue.
        Make sure your Data connection is set to On, then scroll down and tap on SIM settings.
        At the bottom of the SIM settings page you should find buttons to allow you to edit internet APN and edit MMS APN. Tap on edit Internet APN to modify your internet connection settings. (Please note: On some handsets these buttons are not in the SIM settings page. If this is the case, go back to the main settings menu and tap on access point which will then allow you to edit the APN settings as described in the Windows Phone 8 section below).
        Enter the following settings into the onscreen form, without changing any other settings:
        APN - internet (PAYG - pp.vodafone.co.uk)
        User name - web (PAYG - wap)
        Password - web (PAYG - wap)
        Press the Save button to save and quit this screen. The save icon looks like a floppy disk, for those of us who remember them!
        Now select edit MMS APN.
        Enter the following settings into the onscreen form, without changing any other settings:
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        WAP gateway (URL) - 212.183.137.12
        WAP gateway port - 8799
        MMSC (URL) - http://mms.vodafone.co.uk/servlets/mms
        (As a check, the image below shows blue text in the fields you should have completed)
        Press the Save button at the bottom of the page to save and quit this screen.
        You should now see 4G, 3G, H, E or G on the top line of the display, next to the signal bars. This indicates you are connected to the data network


    Windows Phone 8
    -----------------------


    From the home screen:

        Swipe across the screen to bring up the apps list
        Open the Settings app
        Tap Mobile network and ensure the data connection is switched on
        Go back to the apps list, scroll down and tap on Settings
        Tap on Access point
        If your network name is showing in the list, tap it to make it active, otherwise tap add
        Enter the following settings into the onscreen form, without changing any other settings;
        Connection name - Vodafone Internet
        Internet APN:
        Access point name - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        MMS APN:
        Access point name - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        Proxy address - 212.183.137.12
        Proxy port - 8799
        MMSC address - http://mms.vodafone.co.uk/servlets/mms
        (As a check, the image below shows blue text in the fields you should have completed)
        Tap the tick at the bottom to save
        You should now see 4G, 3G, H, E or G on the top line of the display. This indicates you are connected to the data network



    Windows Phone 7/7.5/7.8
    -------------------------


    From the home screen:

        Tap the right arrow or swipe across the screen to access the apps list
        Tap Settings
        Tap Mobile network
        Tap Add apn
        Enter the following settings into the onscreen form, without changing any other settings;
        Name - Vodafone Internet
        Vodafone APN Windows Phone 7.5Tick the box to make this the default APN (if option exists)
        Internet APN:
        APN - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        MMS APN:
        MMS Access Point Name - internet (PAYG - pp.vodafone.co.uk)
        Username - web (PAYG - wap)
        Password - web (PAYG - wap)
        Proxy address - 212.183.137.12
        Proxy port - 8799
        MMSC address - http://mms.vodafone.co.uk/servlets/mms
        Tap the tick or disk icon to save
        Confirm the APN change
        You should now see 3G, H, E or G on the top line of the display. This indicates you are connected to the data network





    How to connect a Nokia feature phone to Vodafone mobile internet
    ------------------------------------------------------------


    Setting up new APN settings manually isn’t particularly common, and the area we need to work on is buried a little deeper in the handset than other settings. There are separate settings that have to be entered for internet and MMS APNs, just be careful to enter the right information in the right section!

    As a check, the images below the instructions show blue text in the fields which should be completed
    Internet APN

    From the home screen:

        Tap Menu
        Tap Configuration
        Tap Personal settings
        Tap Options
        Tap Add new
        Tap Web
        Tap Account name, enter Vodafone Internet and tap OK
        Tap Homepage, enter http://m.google.com and tap OK
        Tap Use pref. acc. pt. and tap No
        Tap Acc point sett.
        Tap Bearer settings
        Tap Pack. data acc. pt., enter internet (PAYG - pp.vodafone.co.uk) and tap OK
        Tap Username, enter web (PAYG - wap) and tap OK
        Tap Password, enter web (PAYG - wap) and tap OK
        Tap Back three times
        Press and hold your finger on the Vodafone Internet name and tap Activate
        Tap Back
        Tap Def. config. sett. and tap Personal config
        Tap Default
        Tap Back twice to return to the home screen
        You should now see 3G, H, E or G in the top left corner of the screen. This indicates your handset is connecting to the internet.


    MMS APN
    -----------

    From the home screen:

        Tap Menu
        Tap Configuration
        Tap Personal settings
        Tap Options
        Tap Add new
        Tap Multimedia msg
        Tap Account name, enter Vodafone MMS and tap OK
        Tap Server address, enter http://mms.vodafone.co.uk/servlets/mms and tap OK
        Tap Use pref. acc. pt. and tap No
        Tap Acc point sett.
        Tap Proxy and tap Enable
        Tap Proxy address, enter 212.183.137.12 and tap OK
        Tap Proxy port, enter 8799 and tap OK
        Tap Bearer settings
        Tap Pack. data acc. pt., enter internet (PAYG - pp.vodafone.co.uk) and tap OK
        Tap Username, enter web (PAYG - wap) and tap OK
        Tap Password, enter web (PAYG - wap) and tap OK
        Tap Back three times
        Press and hold your finger on the Vodafone MMS name and tap Activate
        Tap Back
        Tap Def. config. sett. and tap Personal config
        Tap Default
        Tap Back twice to return to the home screen



    Vodafone UK APN Internet for Pay Monthly / Business:
    ------------------------------------------------


    Name: Vodafone internet

    APN: internet

    Proxy: Leave in Blank

    Port: Leave in Blank

    Username: web

    Password: web

    Server: Leave in Blank

    MMSC: Leave in Blank

    MMS proxy: Leave in Blank

    MMS Port: Leave in Blank

    MCC: 234

    MNC: 15

    Authentication type: None

    APN type: default

    APN protocol: IPv4

    Enable/disable APN: APN enabled

    If you are using a Pay as You Go Plan, you should change the APN Value to pp.vodafone.co.uk, the rest of the configurations are the same.


    Vodafone UK APN WAP:
    --------------------


    Name: Contract WAP

    APN: wap.vodafone.co.uk

    Proxy: Leave in Blank

    Port: Leave in Blank

    Username: wap

    Password: wap

    Server: Leave in Blank

    MMSC: http://mms.vodafone.co.uk/servlets/mms

    MMS proxy: 212.183.137.012

    MMS Port: 8799

    MCC: 234

    MNC: 15

    Authentication type: PAP

    APN type: default,mms,supl,dun

    APN protocol: IPv4 (unchangeable)

    Enable/disable APN: APN enabled

    If you are using the Pay As You Go service, you should replace the APN value with pp.vodafone.co.uk , The rest of the information remains the same.


    ---------------------------------------------------------------------------------------------------------------------------------------


    Just pop along to your nearest Vodafone store and we'll use Vodafone RED Box to transfer your contacts, photos, music and videos from your old phone to your new one.



    -------------------------------------------------------------------------------------------------------------------------------------------

    apple transfer and backup - http://www.imore.com/how-to-transfer-data-old-iphone-new-iphone-6-plus


    First of all, backup old iPhone 5:
    -Go to Settings > iCloud > Storage & Backup.
    -Tap Back Up Now.
    -Wait until the backup finishes.

    Then set up your new iPhone 6 (When the backup of your old iPhone 5 is finished, turn on your new iPhone 6):
    -Choose Restore from iCloud Backup.
    -Tap next.
    -Enter your Apple ID and password.
    -Choose the backup of your old iPhone and tap Restore.


    ---------------------------------------------------------------------------------------------------



    To find out which type of SIM card your phone requires, find it in the following tables:
       
    Apple
    ---------------------------------------
    Apple    Handset    SIM Card Type
    ---------------------------------------

    Apple iPhone 3GS    Standard SIM
    Apple iPhone 4    Micro SIM
    Apple iPhone 4S    Micro SIM
    Apple iPhone 5    Nano SIM
    Apple iPhone 5c    Nano SIM
    Apple iPhone 5s    Nano SIM
    Apple iPhone 6    Nano SIM
    Apple iPhone 6 Plus    Nano SIM
       
    BlackBerry
    ---------------------------------------
    BlackBerry    Handset    SIM Card Type
    ---------------------------------------
    BlackBerry 9720    Standard SIM
    BlackBerry Bold Touch 9900    Standard SIM
    BlackBerry Curve 9320    Standard SIM
    BlackBerry Curve 9360    Standard SIM
    BlackBerry Leap    Micro SIM
    BlackBerry Passport    Nano SIM
    BlackBerry Porsche Design P'9983    Micro SIM
    BlackBerry Q10    Micro SIM
    BlackBerry Q5    Micro SIM
    BlackBerry Torch 9800    Standard SIM
    BlackBerry Z10    Micro SIM
    BlackBerry Z3    Micro SIM
    BlackBerry Z30    Micro SIM
       
    HTC
    ---------------------------------------
    HTC    Handset    SIM Card Type
    ---------------------------------------
    HTC Desire    Standard SIM
    HTC Desire 300    Micro SIM
    HTC Desire 310    Standard SIM
    HTC Desire 320    Micro SIM
    HTC Desire 500    Micro SIM
    HTC Desire 510    Micro SIM
    HTC Desire 601    Micro SIM
    HTC Desire 610    Nano SIM
    HTC Desire 620    Micro SIM
    HTC Desire 816    Nano SIM
    HTC Desire 820    Nano SIM
    HTC Desire C    Standard SIM
    HTC Desire Eye    Nano SIM
    HTC Desire HD    Standard SIM
    HTC Desire X    Standard SIM
    HTC One M7    Micro SIM
    HTC One M8    Nano SIM
    HTC One M8s    Nano SIM
    HTC One M9    Nano SIM
    HTC One Max    Micro SIM
    HTC One mini    Micro SIM
    HTC One mini 2    Nano SIM
    HTC One S    Micro SIM
    HTC One V    Standard SIM
    HTC One X    Micro SIM
    HTC One X+    Micro SIM
    HTC One XL    Micro SIM
    HTC Wildfire S    Standard SIM
    HTC Windows Phone 8S    Micro SIM
    HTC Windows Phone 8X    Micro SIM
       
    Huawei
    ---------------------------------------
    Huawei    Handset    SIM Card Type
    ---------------------------------------
    Huawei Ascend G300    Standard SIM
    Huawei Ascend G330    Standard SIM
    Huawei Ascend G510    Standard SIM
    Huawei Ascend G6    Micro SIM
    Huawei Ascend G7    Micro SIM
    Huawei Ascend Mate    Micro SIM
    Huawei Ascend Mate7    Micro SIM
    Huawei Ascend P1    Standard SIM
    Huawei Ascend P6    Micro SIM
    Huawei Ascend P7    Micro SIM
    Huawei Ascend W1    Micro SIM
    Huawei Ascend W2    Micro SIM
    Huawei Ascend Y530    Micro SIM
    Huawei Ascend Y550    Micro SIM
    Huawei Honor 4X    Micro SIM
    Huawei Honor 6    Micro SIM
    Huawei Honor 6+    Micro SIM
    Huawei Honor 7    Nano SIM
    Huawei Honor Holly    Micro SIM
    Huawei P8    Nano SIM
    Huawei P8 Lite    Micro SIM
    Huawei P8 Max    Nano SIM
    Huawei Y635    Micro SIM
       
    LG
    ---------------------------------------
    LG    Handset    SIM Card Type
    ---------------------------------------
    LG G Flex    Micro SIM
    LG G Flex2    Micro SIM
    LG G2    Micro SIM
    LG G2 mini    Micro SIM
    LG G3    Micro SIM
    LG G3 S    Micro SIM
    LG G4    Micro SIM
    LG G4c    Micro SIM
    LG L70    Standard SIM
    LG Leon    Micro SIM
    LG Nexus 4    Micro SIM
    LG Nexus 5    Micro SIM
    LG Optimus G    Micro SIM
    LG Optimus L5 II    Standard SIM
    LG Spirit    Micro SIM
       
    Microsoft
    ---------------------------------------
    Microsoft    Handset    SIM Card Type
    ---------------------------------------
    Microsoft Lumia 435    Micro SIM
    Microsoft Lumia 535    Micro SIM
    Microsoft Lumia 540    Micro SIM
    Microsoft Lumia 640    Micro SIM
    Microsoft Lumia 640 XL    Micro SIM
       
    Motorola
    ---------------------------------------
    Motorola    Handset    SIM Card Type
    ---------------------------------------
    Motorola Moto E (2014)    Micro SIM
    Motorola Moto E (2015)    Micro SIM
    Motorola Moto G (2013)    Micro SIM
    Motorola Moto G (2014)    Micro SIM
    Motorola Moto G (2015)    Micro SIM
    Motorola Moto G 4G (2014)    Micro SIM
    Motorola Moto G 4G (2015)    Micro SIM
    Motorola Moto X (2013)    Nano SIM
    Motorola Moto X (2014)    Nano SIM
    Motorola Moto X Play (2015)    Nano SIM
    Motorola Moto X Style (2015)    Nano SIM
    Motorola Nexus 6    Nano SIM
    Motorola RAZR HD    Micro SIM
       
    Nokia
    --------------------------------------------
    Nokia    Handset    SIM Card Type
    ---------------------------------------

    Nokia Lumia 1020    Micro SIM
    Nokia Lumia 1320    Micro SIM
    Nokia Lumia 1520    Nano SIM
    Nokia Lumia 520    Micro SIM
    Nokia Lumia 525    Micro SIM
    Nokia Lumia 530    Micro SIM
    Nokia Lumia 610    Micro SIM
    Nokia Lumia 620    Micro SIM
    Nokia Lumia 625    Micro SIM
    Nokia Lumia 630    Micro SIM
    Nokia Lumia 635    Micro SIM
    Nokia Lumia 710    Micro SIM
    Nokia Lumia 720    Micro SIM
    Nokia Lumia 735    Nano SIM
    Nokia Lumia 800    Micro SIM
    Nokia Lumia 820    Micro SIM
    Nokia Lumia 830    Nano SIM
    Nokia Lumia 920    Micro SIM
    Nokia Lumia 925    Micro SIM
    Nokia Lumia 930    Nano SIM
       
    Samsung
    ----------------------------


    Samsung    Handset    SIM Card Type
    Samsung Ativ S    Micro SIM
    Samsung Galaxy A3    Nano SIM
    Samsung Galaxy A5    Nano SIM
    Samsung Galaxy A7    Nano SIM
    Samsung Galaxy Ace    Standard SIM
    Samsung Galaxy Ace 2    Standard SIM
    Samsung Galaxy Ace 3    Micro SIM
    Samsung Galaxy Ace 4    Micro SIM
    Samsung Galaxy Alpha    Nano SIM
    Samsung Galaxy Core Prime    Micro SIM
    Samsung Galaxy Fame    Standard SIM
    Samsung Galaxy J1    Micro SIM
    Samsung Galaxy J5    Micro SIM
    Samsung Galaxy K zoom    Micro SIM
    Samsung Galaxy Mega 6.3    Micro SIM
    Samsung Galaxy Music    Standard SIM
    Samsung Galaxy Nexus    Standard SIM
    Samsung Galaxy Note    Standard SIM
    Samsung Galaxy Note 3    Micro SIM
    Samsung Galaxy Note 4    Micro SIM
    Samsung Galaxy Note Edge    Micro SIM
    Samsung Galaxy Note II    Micro SIM
    Samsung Galaxy S    Standard SIM
    Samsung Galaxy S II    Standard SIM
    Samsung Galaxy S III    Micro SIM
    Samsung Galaxy S III Mini    Standard SIM
    Samsung Galaxy S III mini VE    Standard SIM
    Samsung Galaxy S4    Micro SIM
    Samsung Galaxy S4 Active    Micro SIM
    Samsung Galaxy S4 mini    Micro SIM
    Samsung Galaxy S4 Zoom    Micro SIM
    Samsung Galaxy S5    Micro SIM
    Samsung Galaxy S5 mini    Micro SIM
    Samsung Galaxy S6    Nano SIM
    Samsung Galaxy S6 edge    Nano SIM
    Samsung Galaxy Xcover 3    Standard SIM
    Samsung Galaxy Y    Standard SIM
    Samsung Galaxy Young    Standard SIM
    Samsung Galaxy Young 2    Micro SIM
    Samsung Nexus S    Standard SIM
       
    Sony
    ---------------------------------------------

    Sony    Handset    SIM Card Type
    Sony Xperia C4    Nano SIM
    Sony Xperia E    Standard SIM
    Sony Xperia E1    Standard SIM
    Sony Xperia E3    Micro SIM
    Sony Xperia E4    Micro SIM
    Sony Xperia E4g    Micro SIM
    Sony Xperia J    Standard SIM
    Sony Xperia M    Micro SIM
    Sony Xperia M2    Micro SIM
    Sony Xperia M2 Aqua    Micro SIM
    Sony Xperia M4 Aqua    Nano SIM
    Sony Xperia miro    Standard SIM
    Sony Xperia S    Micro SIM
    Sony Xperia SP    Micro SIM
    Sony Xperia T    Micro SIM
    Sony Xperia T3    Micro SIM
    Sony Xperia Z    Micro SIM
    Sony Xperia Z Ultra    Micro SIM
    Sony Xperia Z1    Micro SIM
    Sony Xperia Z1 Compact    Micro SIM
    Sony Xperia Z2    Micro SIM
    Sony Xperia Z3    Nano SIM
    Sony Xperia Z3 Compact    Nano SIM
    Sony Xperia Z3+    Nano SIM




    iphone text messages -http://forums.androidcentral.com/htc-one-m7/275135-switched-ios-android-imessage-screwing-things-up.html
    ----------------------------------------------------------------------------

    Spotify
    ----------------------------------


    If you already have Spotify Premium, and want to take advantage of the included period with a Red 4G plan, you’ll need to cancel your current account. Once you’ve cancelled your existing Spotify account it will stay active until the last day of your payment cycle for that month.

    You can cancel your subscription to Spotify Premium at any time by visiting our cancellation page.


    read more

    Thursday, August 06, 2015

    0

    new notes

  • Thursday, August 06, 2015
  • ATUL DOGRA
  • 1. Definitely
    2. Surely
    3. Absolutely
    4. Certainly
    5. Fantastic

    Example Use

    •    I definitely will make sure that it gets sorted…
    •    You will surely be able to enjoy…
    •    I absolutely agree…
    •    I can certainly help you…
    •    That is a fantastic alternative…



    6. “Rest assured Mr……”
    7. “I do understand the inconvenience you have faced……”
    8. “I will be more than glad/ happy to assist you….”
    9. “I completely understand the reason why / your situation….”
    10. “I will ensure that…”
    11. “What I will do for you right away is……”
    12. “I assure you I will try my best…..”
    13. “What I can do for you right now is ….”
    14. “I’m sorry for the inconvenience that you have faced, what I can do for you is ….”




    15. “I would suggest / I recommend…..”
    16. “To avoid a similar inconvenience in future I request you to….”


    17. “All you need to do is to just….”
    18. “A simple way / method to change it will be to…..”
    19. “As soon as you receive…”


    20. “You will ONLY be charged…..”
    21. “We have a variety of …..’
    22. “It’s a wonderful service where instead of _______, you can ____________ …..’
    23. “This is the best plan/scheme for your requirements…..’
    24. “For just £_____. …you can…..”
    25. “For Special customers like you…..”




    “I Appreciate your time on hold, while your issue was resolved.”
    ” May I place you on a Brief 1-2 min hold while I conduct research on that?”
    “How can I make your day better”?
    “Have I handled all of your Questions and Concerns?”


    ” No worries, we will help you get this issue resolved.”

     You’re absolutely correct,



    “I’m sorry you are unhappy with your purchase. Let’s work together to turn things around.”
    “I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”
    “I’m sorry you are so frustrated. I understand where you are coming from, and I will do my best to help you.”





    “Good morning ‘Name’ how can I help you?”























    “Hello John! How are you doing?”

    “Perfect, I am really glad to hear that! How may I help you today?”

    “I am really sorry to hear that. Is there anything I can do to help you?”

    “Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”

    “Hello! May I have your name please?”


    “I am really sorry this has happened. Let me see if I can find a solution to it.”

    “I’m really sorry about that. Tell me what happened.”

    “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

    “Let me check that I have this right…”

    “Let me see if I have this correct, you want me to…” or “You would like for me to…?”

    “If I understand you correctly…”

    “Tell me more about…”

    “So you are saying that…correct?”

    “This is what I understand you are telling me…”


    “That is a good question, let me find out for you.”

    “I’m not sure, but let me find out for you.”

    “I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

    “I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”



    “Jerry, I am going to connect you with Steve from the shipping department. He will be able to help you with this problem.”

    “Jerry, let me transfer you to the marketing department. Steve will be able to answer your question.”



    “Would you mind holding on for a few minutes while I am checking this with our administrator?”

    “May I put your call on hold while I am checking your order?”

    “Can I put you on hold for a moment?”

    “Thank you for waiting/holding. I have the details of your latest payment, let me send it over to you.”

    “Jan, I will need to put you on hold for a few minutes to run a few tests and see if I can reproduce the problem. Would that be ok with you or would you prefer I call/email you back with the details?”

    “I’m sorry to keep you waiting. I have managed to reproduce the problem. Here’s what needs to be done to fix it.”

    “John, I’m sorry, we made a mistake and sent the invoice to the wrong email address, which is why you did not receive it. We are going to resend it now to the correct address and add a few more days to your subscription to make up for our error.”

    “I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.”

    “I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”

    “I’m sorry this has happened. I understand your frustration, and I will do my best to help you.”

    “Let me put you on hold for just a few moments and verify this information.”

    “If I understand you correctly, you were promised… It appears there has been a mistake. Let’s figure out how we can resolve this”

    “Jerry, let me review your transaction history. Please bear with me for a few more minutes.”

    “I’m sorry for the delay on my part. I am pulling up your account details. Please allow me another minute. I’ll be back with you right away”









    “Thank you for chatting with us today. Have a nice day. Good bye.”









    Deregister iMessage if you're switching to a non-Apple phone.  -  You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    Link  - https://support.apple.com/en-in/HT203042


    Why do I need to deregister iMessage?

    You might need to deregister iMessage if you have a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    This can happen if you used iMessage on your iPhone and then transferred your SIM card or phone number to a non-Apple phone (such as Android, Windows, or BlackBerry).

    If you recently switched from using an iPhone and didn't turn off iMessage, your number is still sending iMessages, not SMS or text.
    How do I deregister iMessage?

    If you still have the iPhone you were using before you switched, use it to deregister iMessage with these steps.

    If you transferred your SIM card from the iPhone to a non-Apple phone, put it back in the iPhone.
    Make sure that you're connected to the cellular data network.
    Tap Settings > Messages. Turn iMessage off.




    If you don't have access to your iPhone, use the Deregister iMessage webpage. - https://selfsolve.apple.com/deregister-imessage/





    -----------------------------------------------------------------------------------

    PUK CODE -

    How to find you Vodafone PUK code - https://www.youtube.com/watch?v=0iCp5vZXODo

    Your sim has been locked because you entered wrong pin yoo many times.

    Login to my vodafone - choose manage my settings - You should see your PUK code on screen.






























































    “I’m so sorry that you feel this way, Mrs Brown…”
    “As a solution, may I suggest that…?”
    “What I’ll do right now is…”
    “We really do appreciate this feedback, Mrs Brown…”
    “May I arrange for an update call, at a time most convenient for you?”





    “Thank you so much for letting us know about this, Sir/Madam…”
    “I’m so sorry to hear about this, Mrs Brown…”
    “I completely understand how you feel, Sir/Madam…”
    “Thank you so much for your patience/understanding, Mrs Brown…”
    “I will action this for you right away…”



    “I truly understand your concern, Sir/Madam, but unfortunately we cannot tolerate the kind of language you are using right now…”
    “I’m going to do my very best to help you, Mrs Brown…”
    “You seem very upset, Mrs Brown. Would you prefer to continue this conversation through email or post?”
    “I’m sorry you’re so upset, Sir/Madam. Would you like for us to call you back when you feel a little calmer?”
    “I apologise, Mrs Brown, but if you continue to use this language, I will be forced to end this call.”






    “I do understand the inconvenience you’ve faced, Sir/Madam…”
    “Let me see how I can fix this, Mrs Brown…”
    “I recommend that you (insert action here), Sir/Madam, so that I can take further action without delay.”
    “I am more than happy to help you, Mrs Brown…”
    “For the quickest resolution, I would request you to…”











    I understand sir/madam and feel where you are coming from.
    Now what i can do for you is i can speak to a team leader to see what options we have as i have found 2 minds are better than one and i can then advise you of what you need to do.
    I want to help you in the best possible way i have felt your frustration with the situation and we need to resolve this right away.
    I will be back in a momement.
    Do you mind waiting ? (go see your team leader)
    Thank you for patience sir/madam what we have found is that we can… (continue conversation) If all else fails escalate the call. Cheers











    read more

    Tuesday, May 26, 2015

    0

    Notes for test

  • Tuesday, May 26, 2015
  • ATUL DOGRA
  • “Hello John! How are you doing?”

    “Perfect, I am really glad to hear that! How may I help you today?”

    “I am really sorry to hear that. Is there anything I can do to help you?”

    “Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”

    “Hello! May I have your name please?”


    “I am really sorry this has happened. Let me see if I can find a solution to it.”

    “I’m really sorry about that. Tell me what happened.”

    “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

    “Let me check that I have this right…”

    “Let me see if I have this correct, you want me to…” or “You would like for me to…?”

    “If I understand you correctly…”

    “Tell me more about…”

    “So you are saying that…correct?”

    “This is what I understand you are telling me…”


    “That is a good question, let me find out for you.”

    “I’m not sure, but let me find out for you.”

    “I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

    “I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”



    “Jerry, I am going to connect you with Steve from the shipping department. He will be able to help you with this problem.”

    “Jerry, let me transfer you to the marketing department. Steve will be able to answer your question.”



    “Would you mind holding on for a few minutes while I am checking this with our administrator?”

    “May I put your call on hold while I am checking your order?”

    “Can I put you on hold for a moment?”

    “Thank you for waiting/holding. I have the details of your latest payment, let me send it over to you.”

    “Jan, I will need to put you on hold for a few minutes to run a few tests and see if I can reproduce the problem. Would that be ok with you or would you prefer I call/email you back with the details?”

    “I’m sorry to keep you waiting. I have managed to reproduce the problem. Here’s what needs to be done to fix it.”

    “John, I’m sorry, we made a mistake and sent the invoice to the wrong email address, which is why you did not receive it. We are going to resend it now to the correct address and add a few more days to your subscription to make up for our error.”

    “I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.”

    “I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”

    “I’m sorry this has happened. I understand your frustration, and I will do my best to help you.”

    “Let me put you on hold for just a few moments and verify this information.”

    “If I understand you correctly, you were promised… It appears there has been a mistake. Let’s figure out how we can resolve this”

    “Jerry, let me review your transaction history. Please bear with me for a few more minutes.”

    “I’m sorry for the delay on my part. I am pulling up your account details. Please allow me another minute. I’ll be back with you right away”









    “Thank you for chatting with us today. Have a nice day. Good bye.”









    Deregister iMessage if you're switching to a non-Apple phone.  -  You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    Link  - https://support.apple.com/en-in/HT203042


    Why do I need to deregister iMessage?

    You might need to deregister iMessage if you have a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    This can happen if you used iMessage on your iPhone and then transferred your SIM card or phone number to a non-Apple phone (such as Android, Windows, or BlackBerry).

    If you recently switched from using an iPhone and didn't turn off iMessage, your number is still sending iMessages, not SMS or text.
    How do I deregister iMessage?

    If you still have the iPhone you were using before you switched, use it to deregister iMessage with these steps.

    If you transferred your SIM card from the iPhone to a non-Apple phone, put it back in the iPhone.
    Make sure that you're connected to the cellular data network.
    Tap Settings > Messages. Turn iMessage off.





    If you don't have access to your iPhone, use the Deregister iMessage webpage. - https://selfsolve.apple.com/deregister-imessage/
    read more

    Monday, October 11, 2010

    0

    Teaching Kids Digital Photography Basics - a Great Activity for Families

  • Monday, October 11, 2010
  • ATUL DOGRA
  • Being a parent with two children whom I've known closely before and after I bought them their own  digital cameras, I think I notice that a child with a camera is a child who thinks about her environment. The camera just happens to be a tool that forces a child to actually look at what she's seeing.  Clutching a camera all the time, she can't help but be aware that she needs to do something with it that is noteworthy. A camera is something that makes a child look at the world with fresh eyes, and it gently gets you thinking about expressing something with your pictures. And even more so than the conventional camera, thinking and experimenting becomes really fun when you go digital - the results are instantaneous, and that makes the process really engaging. So as a parent, I feel I just need to gently steer her with a few digital photography basics that make sure poor quality results don't get her to lose interest; and I'll need to make sure she has plenty of activities that she would need to take pictures for.

    Let's start with a few fun activities for children that could help their budding interest in the art of expressing themselves. My daughters really love the close-up mystery game. One child will take the camera out of the room, and snap a picture of some object really close-up - it could be a vegetable, a part of the body or a part of some familiar toy. She brings it back into the room, and her sister has to look at the close-up shot of a part of an object she's familiar with, and find out what it is. This is such an interesting little activity that even grownups love to do this - there's a popular car review show on TV that has one of these little quizzes at the end of the show each week. We go on day trips out into the country where the children can take pictures of butterflies and little flowers, and learn their names. They would never want to do this if it didn't have a camera.

    Another activity is where I teach her digital photography basics (without becoming too pushy) that she can handle. When I would want to play with my mother's camera when a child, she took it as a great way to begin schooling me in the art of photography. She just turned out to be a little too enthusiastic, and even looking at her camera meant that I would soon listen to an hour's lesson about what stance to use and how each kind of angle affected the lighting. I learned my lesson then, and now, when my daughters try to use their cameras, I make sure that the lessons I give them are few and far between.

    I find ways to show them how to hold the camera steady, and to actually compose their shots before they press the shutter button. I show them how their subject looks prettier when they don't rush into it. I have them check out the angles and the backgrounds they will frame their subject against. It shows them the value of patience and how a background that has the least bit going on, and is the simplest to look at , can be the best way to bring out the subject to the fore. I also ask them to pick their subjects wisely. They need to look at something that really piques their interest; I keep asking them about how they see the picture in their mind's eye, and I won't let them touch the button until they see on the screen exactly what they see it in their imagination. And they need to make sure that the shot is close enough to actually bring the subject out in enough detail. I feel that teaching them the value of experimentation and patience are the  most important lessons in the way I coach them in digital photography basics. More often than not, it's the thought behind the shot that counts - not any technical perfection.
    read more
    0

    Online Criminal Record Background Check

  • ATUL DOGRA
  • Not that long ago, certain information about folks was only available to the police as well as federal officials. However, since the delivery of the World Wide Web, things have certainly changed a good deal. Now you can very easily hop online and check up background essentials about someone. If you have the individual's name, you can see whatever information is public record in no time in any respect. This why a lot of people are performing criminal record background checks in people every day at this time. We are no longer remaining in the dark when it comes to the people we all work with as well as live near.

    Many Job Site Use Criminal Record Background Check

    If you are like most people, you have never performed a criminal history background check on someone before. In fact, these are just with regard to places of employment, police officers, as well as court officials; right? No! With entry to simple websites such as HireRight.com, Intellius.com, and CriminalCBS.com, anyone can perform a criminal record criminal history check on someone they do know. As long as you sign up for an account and also pay the monthly fee, you can do a new background check about whomever you choose to. Nonetheless, you must remember that you just do need their full name to make this specific happen. Especially with the amount of people who have the identical names these days.

    Criminalsearches.com is another internet sites that can be used without difficulty to perform a criminal record background check. You're typically granted entry to the individual's phone number, address, criminal records, and much more. This information definitely helps companies and also businesses decide if they wish to hire someone. If there is past misdemeanors and crimes, this often stops people from receiving certain jobs. Some of these jobs are in police force, teaching, and working along with children. Most people really appreciate the entry they have to criminal history records these days.







    How to Perform a Criminal Record Background Check

    You may want to perform a criminal history background check in someone you just satisfied. Although it sounds odd or unknown, it is not an awful idea if you really want to get to know someone you reside next to or work with every single day. Any time you stay next to a person you feel slightly off about, that is a good idea to do a criminal record criminal history check on them, in order to be on the safe side. In fact, you must think of your household first. This is especially true if you have small children. End wondering what may be, and just find online and perform a criminal record background check on them. By doing this you will know for many whether or not they certainly are a criminal of some kind, or have a history you should know about since their neighbor.
    read more
    0

    Tips on Selecting Internet Broadband Providers

  • ATUL DOGRA
  • In case you are still bound to dial:up and also other slow web connection speeds, after that it is time to move broadband. Broadband access or perhaps broadband can be any interconnection that surpasses 768 kilobits per subsequent. This tolerance was raised caused by faster web speeds punching the marketplace. Generally however, broadband access is actually any rate that is 256 kilobits every second. This particular lack of promoting standard involving broadband signifies that broadband internet vendors determine for their own reasons what data transfer rates to offer because broadband. Therefore, when selecting any broadband isp, consider the coverage of the company and exactly what definition high speed is supplied in terms of rates of speed, downloads as well as upload instances.

    Always Check Reviews on Internet Broadband Providers on Web

    Consider in addition the number of folks that will be expressing your internet link. That’s right, several broadband internet vendors will discuss your link in a town access system under the presumption that you will, in many instances it actually is true, 't be using the complete capacity of your respective connection. The truth is, it will virtually be extremely hard to know that you will be on a distributed broadband link unless you are utilizing a fellow-in order to-expert file revealing system that will need extended large bandwidth use. However, so long as you are not an everyday P2P report sharing technique user as well as are not a youtube video streamer, next broadband internet companies that offer distributed connection might work out to suit your needs just fine.

    Broadband providers possess a variety of ways to supply broadband rates of speed. They may utilize ADSL, fibers-optic, Wi:Fi or even WiMAX. The type of technology applied will usually be determined by what can be found in that distinct areas and also the overall cost associated with deployment as well as maintenance. One way is by providing broadband rates of speed on sluggish connection such as the dial--up. This is achieved by adjustable-backlinks modems inside what is called fill balancing. a couple of internet connections are generally fed about the same network giving double information rates. Nevertheless will require anyone to have two dial*up online connections, 2 modems and a specific software which supports multiple-backlinks. The advantage of this can be that one grows to choose only two internet service companies and extends to always have an association because if 1 fails, the next line will take up the slack and offer the identical services and not using a hitch.

    Broadband internet speeds have got continued to boost and the popular use of dietary fiber-optics means that the best way to will have broadband with affordable costs. While after switching to high speed broadband is important, it really is equally important to decide on broadband internet suppliers that will offer individuals services underneath fair procedures.
    read more

    Tuesday, September 14, 2010

    2

    Java Database connectivity guide from DataBase Guide

  • Tuesday, September 14, 2010
  • ATUL DOGRA
  • Java database connectivity is basically an application that enables users to access pertinent data by the use of queries. The users can update significant information within the given database. The program supports the access to files from spreadsheets, flat files and databases transforming into backstage access to database independent to database management system used. Java database connectivity provides an easy to use platform by choosing the most appropriate platform to use. One simply needs to retrieve an object from the driver manager.




    High availability usually describes a network and all of its components available for data input, processing and report. The system determines the success depending on planning and understanding the tolerance that would affect the network. Even at small corporation level, high availability is desirable and necessary. As system failure should not bring down the entire system, so fault tolerance is important measure of high availability system. Thus creating such a high availability system involving extensive planning with least potential failure is very important.

    Disasters may occur naturally or man made and is usually difficult to predict their occurrence. Disaster recovery is the ability of a system to recovery its entire electronic data in shortest possible time interval. It involves a lot of forward planning and policy settings. Possibilities involve facing a number of threats like hacking, electrical failure, human error and natural disasters. Keeping off-site data backups may be sufficient for smaller corporations, but in case of a larger corporation it would be provisioned and costed as a part of their annual budget.

    Merging two or more databases and producing a meaningful report is what we call as data integration. It is thought as a major headache for IT professionals. Databases are designed such that they suit the need of the software used and not for merging purposes. Creating a report would mean combining a number of databases having different formats. Merging requires special database combining skills. So, compatibility between various databases by implementing new versions is the need of IT departments these days. So, many of the bigger companies in the corporate world were created thru data merging using different software and databases.

    Thus in Java database connection, one would learn to manipulate certain files in order to develop query statements. One needs to keep in mind that they are represented by statements, prepared statements and callable statements procedure. 
    read more

    Wednesday, September 08, 2010

    1

    Best hosting service provider for blogger and forum owners

  • Wednesday, September 08, 2010
  • ATUL DOGRA
  • In blogging sector if you want to make good money than you must have your own domain name and hosting . You can buy domain name from any company but when it comes on hosting we have to decide many things . Each company has their own rates and we have to buy hosting which suits our budgets . Today I will talk about one hosting company which Can be a better solution for bloggers as well as webmasters . Layeronline.com provides you high performance LayerSPEED hosting plans at very affordable rates .

    In layeronline.com everyone get satisfied according to their needs . If you need small space for your projects or small business site than you can start from $0.99/month and if you have high requirements than you can try $2.99/month in which we get Unlimited Disk Space , Unlimited Bandwidth , Unlimited Domains , 100 Databases . But if you have large Database than you can go for $4.99/ month plan .Best part is that they are offering best benefits to their users .

    Get benefits from Promotional offers :-

    1. They will buy out your old hosting contract and move all your files on their servers for free .
    2. Just refer your friends to their hosting plans and you will get two months free hosting for each referral . Now think if you can refer 6 friends than you will get 12 months hosting for free . Your friends will also get one month hosting for free . So , Just ask your friend to mention your id or name when ordering a new green hosting package .
    3.  If you select a annual hosting plan than you will get a free .com, .net, .org, .info, .name, .biz, or .us domain for life .
    4. They have special plans for forum hosting and social websites and you must try them too by contacting them .

    I think this is one of the best package we can find over net . So if you have some friends those are planing to move on their own domain name and hosting than you can refer them to your referals and tell them about the benefits they can get from layeronline.com .
    read more

    Tuesday, September 07, 2010

    0

    TECHIE TRAPPINGS FOR TODAY’S GENERATION

  • Tuesday, September 07, 2010
  • ATUL DOGRA
  • It would seem difficult to keep up with how fast today’s manufacturing and IT companies are coming up with new and improved gadgets to replace older versions. Within the past couple of years, not a few mobile phone models, computer gadgets, gaming consoles, mobile audio-visual equipment, and so many other gadgets of all shapes, sizes, and uses have been introduced into the market. As new ones are launched and old ones are phased out, the prices are getting to be more and more affordable for everyone. The most recent gadget launches in the past year are the super thin Air MacBook, the net books, the iPhone, and the Nintendo Wii gadgets.

    Despite the financial crisis in the past year, these new gadgets have enjoyed the patronage of probably millions of people worldwide. The Air MacBook was popular for its portable convenience – it was unveiled from a brown document envelope. It is so popular because it’s from Apple. The downside to this is that it is so thin it could not accommodate a disk drive. Ultra small net books were also introduced in the market as ultralight, ultra portable, and ultra durable. These net books were initially launched for school kids. Its small screen (usually 8 inches) and scaled keyboard make it a challenge for adults with bigger hands to use these net books.

    Another hit from Apple was the iPhone. Millions of consumers all over the world lined up to get their very own iPhones hours before the stores opened to simultaneously make this all-in-one gadget available to the public. The iPhone is a phone, PDA, web browser all in one convenient unit. Nintendo is not far behind in the innovation side when it launched the Wii. The Wii craze has also taken the world by storm with its motion controlled, interactive virtual gaming technology. In the year 2009, a number of improvements and new gadgets are in the pipeline. The world waits with bated breath in anticipation of the latest in the gadget world.
    read more

    Friday, September 03, 2010

    1

    Windows 7 concept and features

  • Friday, September 03, 2010
  • ATUL DOGRA
  • Microsoft windows have come up with a new operating system for personal computers called Windows 7. Whether it follows the success of Microsoft’s XP series or proved a dud like Vista remains to be seen. Since the beta version for Windows 7 is out, its time for setting some expectations.

    Windows 7 claims to have more user friendly interface than its predecessors, with a better taskbar and improved navigation of windows. The taskbar is so designed that it can be modified according to the users’ convenience. A full screen preview is available as soon as the user clicks on an icon. Besides, multiple windows can be aligned on the same screen and adjusted by dragging the borders. This saves time in copying the data and then pasting it because the same function can be performed by dragging the files across the windows on screen. The drag feature also provides users with an option of avoiding to click on the small icons on top of the screen.

    Windows 7 comes preinstalled with internet explorer 8 which provides users with the latest and fastest browsing options. An event like search is simplified with relevant suggestions and reference maintained in search history. For someone still sold on the previous versions of Microsoft OS, Windows 7 provides the Windows live tool through which users can download their favorite applications directly to the OS. Another advantage of Windows 7 is that it integrates all the devices that are connected to the system, thus providing users a one stop device manager. Now all the devices can be accessed at one go.

    Windows 7 promises some good features and value adds making it more user- friendly. The speed of the OS is another thing that catches the eye. With a successful parent organization and good designing we can consider this is an OS to stay.
    read more

    Subscribe