New Tech updates

Send internet and picture messaging settings to your device automatically   -   http://www.vodafone.co.uk/settings




How to Connect an Android phone to Vodafone mobile internet
----------------------------------------------------------


Getting your Android handset online can be a challenge when it comes to putting the settings in manually but don’t worry, we're here to help.

From the home screen:

    Tap the Menu button
    Tap Settings
    Tap Wireless and networks or More... (depending on your version of Android)
    Tap Mobile Networks
    Tap Access point names
    Tap the Menu button
    Tap New APN
    Enter the following data into the onscreen form, without changing any other settings;
    Name - Vodafone Internet
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    MMSC - http://mms.vodafone.co.uk/servlets/mms
    MMS Proxy - 212.183.137.12
    MMS Port - 8799
    Authentication type - PAP
    APN type - If given a choice, select internet+mms, if the keyboard appears enter *
    (As a check, the image below shows blue text in the fields you should have completed)
    Tap the Menu button
    Tap Save
    Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it
    Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working


How to connect an iPhone to Vodafone mobile internet
--------------------------------------------------------


An iPhone usually sets up APNs automatically, but if you need to enter them manually, here's how.

From the home screen:

    Tap Settings.
    In the first section tap Mobile/Cellular.
    Tap Mobile data network/Cellular data network.
    Enter the following settings into the onscreen form, without changing any other settings;
    Mobile/Cellular Data:
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    Visual Voicemail:
    MMS:
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    MMSC - http://mms.vodafone.co.uk/servlets/mms
    MMS Proxy - 212.183.137.12:8799
    MMS Max Message Size - 307200
    (As a check, the image below shows blue text in the fields you should have completed)
    Tap the left arrow at the top three times
    Press the home button
    On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working.



How to connect a BlackBerry 10 phone to Vodafone mobile internet
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Getting your BlackBerry 10 smartphone online can be a challenge when it comes to putting the settings in manually but don’t worry, the guide below will help you get up and running on the mobile web in no time.

On BlackBerry 10 devices, the internet APN and MMS APN settings are entered in different places.
Internet APN

From the home screen:

    Swipe down from the top edge of the screen
    Tap Settings
    Tap Network Connections
    Tap Mobile Network
    Tap APN
    At the top of the screen, tap on the Mobile Plan selector to choose Contract or Prepay
    Enter the following information in the onscreen form, without changing any other settings;
    Access Point Name - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    (As a check, the image below left shows blue text in the fields you should have completed)
    Tap Save in the top right corner
    You should now see 4G, 3G, H, E or G next to the signal bars at the top of the display. This indicates you are connected to the data network

MMS APN

From the home screen:

    Swipe left-to-right across the screen to access the Hub
    Tap Menu (3 dots)
    Tap Settings
    Tap Text Messages
    Tap Advanced
    Scroll down past the SMS Settings
    Enter the following settings into the onscreen form, without changing any other settings;
    APN Settings:
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    MMSC Settings:
    MMSC URL - http://mms.vodafone.co.uk/servlets/mms
    Proxy URL - 212.183.137.12:8799
    (The image below right shows blue text in the fields you should have completed)
    Tap Save at the bottom of the screen



How to connect a windows phone to Vodafone mobile internet
----------------------------------------------------------


Getting your Windows Phone device online can be a challenge when it comes to putting the settings in manually but don’t worry, the guide below will help you get up and running on the mobile web in no time.

There are some differences in the settings between Windows Phone 8.1 and it's predecessors, Windows Phone 7/7.5/7.8 and Windows Phone 8, so we will look at these separately.
Windows Phone 8.1

From the home screen:

    Swipe your finger from right to left across the screen to access the Apps list.
    Find and tap on the Settings icon.
    Scroll down this list until you find cellular + SIM or Mobile + SIM, then press on it to continue.
    Make sure your Data connection is set to On, then scroll down and tap on SIM settings.
    At the bottom of the SIM settings page you should find buttons to allow you to edit internet APN and edit MMS APN. Tap on edit Internet APN to modify your internet connection settings. (Please note: On some handsets these buttons are not in the SIM settings page. If this is the case, go back to the main settings menu and tap on access point which will then allow you to edit the APN settings as described in the Windows Phone 8 section below).
    Enter the following settings into the onscreen form, without changing any other settings:
    APN - internet (PAYG - pp.vodafone.co.uk)
    User name - web (PAYG - wap)
    Password - web (PAYG - wap)
    Press the Save button to save and quit this screen. The save icon looks like a floppy disk, for those of us who remember them!
    Now select edit MMS APN.
    Enter the following settings into the onscreen form, without changing any other settings:
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    WAP gateway (URL) - 212.183.137.12
    WAP gateway port - 8799
    MMSC (URL) - http://mms.vodafone.co.uk/servlets/mms
    (As a check, the image below shows blue text in the fields you should have completed)
    Press the Save button at the bottom of the page to save and quit this screen.
    You should now see 4G, 3G, H, E or G on the top line of the display, next to the signal bars. This indicates you are connected to the data network


Windows Phone 8
-----------------------


From the home screen:

    Swipe across the screen to bring up the apps list
    Open the Settings app
    Tap Mobile network and ensure the data connection is switched on
    Go back to the apps list, scroll down and tap on Settings
    Tap on Access point
    If your network name is showing in the list, tap it to make it active, otherwise tap add
    Enter the following settings into the onscreen form, without changing any other settings;
    Connection name - Vodafone Internet
    Internet APN:
    Access point name - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    MMS APN:
    Access point name - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    Proxy address - 212.183.137.12
    Proxy port - 8799
    MMSC address - http://mms.vodafone.co.uk/servlets/mms
    (As a check, the image below shows blue text in the fields you should have completed)
    Tap the tick at the bottom to save
    You should now see 4G, 3G, H, E or G on the top line of the display. This indicates you are connected to the data network



Windows Phone 7/7.5/7.8
-------------------------


From the home screen:

    Tap the right arrow or swipe across the screen to access the apps list
    Tap Settings
    Tap Mobile network
    Tap Add apn
    Enter the following settings into the onscreen form, without changing any other settings;
    Name - Vodafone Internet
    Vodafone APN Windows Phone 7.5Tick the box to make this the default APN (if option exists)
    Internet APN:
    APN - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    MMS APN:
    MMS Access Point Name - internet (PAYG - pp.vodafone.co.uk)
    Username - web (PAYG - wap)
    Password - web (PAYG - wap)
    Proxy address - 212.183.137.12
    Proxy port - 8799
    MMSC address - http://mms.vodafone.co.uk/servlets/mms
    Tap the tick or disk icon to save
    Confirm the APN change
    You should now see 3G, H, E or G on the top line of the display. This indicates you are connected to the data network





How to connect a Nokia feature phone to Vodafone mobile internet
------------------------------------------------------------


Setting up new APN settings manually isn’t particularly common, and the area we need to work on is buried a little deeper in the handset than other settings. There are separate settings that have to be entered for internet and MMS APNs, just be careful to enter the right information in the right section!

As a check, the images below the instructions show blue text in the fields which should be completed
Internet APN

From the home screen:

    Tap Menu
    Tap Configuration
    Tap Personal settings
    Tap Options
    Tap Add new
    Tap Web
    Tap Account name, enter Vodafone Internet and tap OK
    Tap Homepage, enter http://m.google.com and tap OK
    Tap Use pref. acc. pt. and tap No
    Tap Acc point sett.
    Tap Bearer settings
    Tap Pack. data acc. pt., enter internet (PAYG - pp.vodafone.co.uk) and tap OK
    Tap Username, enter web (PAYG - wap) and tap OK
    Tap Password, enter web (PAYG - wap) and tap OK
    Tap Back three times
    Press and hold your finger on the Vodafone Internet name and tap Activate
    Tap Back
    Tap Def. config. sett. and tap Personal config
    Tap Default
    Tap Back twice to return to the home screen
    You should now see 3G, H, E or G in the top left corner of the screen. This indicates your handset is connecting to the internet.


MMS APN
-----------

From the home screen:

    Tap Menu
    Tap Configuration
    Tap Personal settings
    Tap Options
    Tap Add new
    Tap Multimedia msg
    Tap Account name, enter Vodafone MMS and tap OK
    Tap Server address, enter http://mms.vodafone.co.uk/servlets/mms and tap OK
    Tap Use pref. acc. pt. and tap No
    Tap Acc point sett.
    Tap Proxy and tap Enable
    Tap Proxy address, enter 212.183.137.12 and tap OK
    Tap Proxy port, enter 8799 and tap OK
    Tap Bearer settings
    Tap Pack. data acc. pt., enter internet (PAYG - pp.vodafone.co.uk) and tap OK
    Tap Username, enter web (PAYG - wap) and tap OK
    Tap Password, enter web (PAYG - wap) and tap OK
    Tap Back three times
    Press and hold your finger on the Vodafone MMS name and tap Activate
    Tap Back
    Tap Def. config. sett. and tap Personal config
    Tap Default
    Tap Back twice to return to the home screen



Vodafone UK APN Internet for Pay Monthly / Business:
------------------------------------------------


Name: Vodafone internet

APN: internet

Proxy: Leave in Blank

Port: Leave in Blank

Username: web

Password: web

Server: Leave in Blank

MMSC: Leave in Blank

MMS proxy: Leave in Blank

MMS Port: Leave in Blank

MCC: 234

MNC: 15

Authentication type: None

APN type: default

APN protocol: IPv4

Enable/disable APN: APN enabled

If you are using a Pay as You Go Plan, you should change the APN Value to pp.vodafone.co.uk, the rest of the configurations are the same.


Vodafone UK APN WAP:
--------------------


Name: Contract WAP

APN: wap.vodafone.co.uk

Proxy: Leave in Blank

Port: Leave in Blank

Username: wap

Password: wap

Server: Leave in Blank

MMSC: http://mms.vodafone.co.uk/servlets/mms

MMS proxy: 212.183.137.012

MMS Port: 8799

MCC: 234

MNC: 15

Authentication type: PAP

APN type: default,mms,supl,dun

APN protocol: IPv4 (unchangeable)

Enable/disable APN: APN enabled

If you are using the Pay As You Go service, you should replace the APN value with pp.vodafone.co.uk , The rest of the information remains the same.


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Just pop along to your nearest Vodafone store and we'll use Vodafone RED Box to transfer your contacts, photos, music and videos from your old phone to your new one.



-------------------------------------------------------------------------------------------------------------------------------------------

apple transfer and backup - http://www.imore.com/how-to-transfer-data-old-iphone-new-iphone-6-plus

First of all, backup old iPhone 5:

-Go to Settings > iCloud > Storage & Backup.

-Tap Back Up Now.

-Wait until the backup finishes.

Then set up your new iPhone 6 (When the backup of your old iPhone 5 is finished, turn on your new iPhone 6):

-Choose Restore from iCloud Backup.

-Tap next.

-Enter your Apple ID and password.

-Choose the backup of your old iPhone and tap Restore.

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To find out which type of SIM card your phone requires, find it in the following tables:
   
Apple
---------------------------------------
Apple    Handset    SIM Card Type
---------------------------------------

Apple iPhone 3GS    Standard SIM
Apple iPhone 4    Micro SIM
Apple iPhone 4S    Micro SIM
Apple iPhone 5    Nano SIM
Apple iPhone 5c    Nano SIM
Apple iPhone 5s    Nano SIM
Apple iPhone 6    Nano SIM
Apple iPhone 6 Plus    Nano SIM
   
BlackBerry
---------------------------------------
BlackBerry    Handset    SIM Card Type
---------------------------------------
BlackBerry 9720    Standard SIM
BlackBerry Bold Touch 9900    Standard SIM
BlackBerry Curve 9320    Standard SIM
BlackBerry Curve 9360    Standard SIM
BlackBerry Leap    Micro SIM
BlackBerry Passport    Nano SIM
BlackBerry Porsche Design P'9983    Micro SIM
BlackBerry Q10    Micro SIM
BlackBerry Q5    Micro SIM
BlackBerry Torch 9800    Standard SIM
BlackBerry Z10    Micro SIM
BlackBerry Z3    Micro SIM
BlackBerry Z30    Micro SIM
   
HTC
---------------------------------------
HTC    Handset    SIM Card Type
---------------------------------------
HTC Desire    Standard SIM
HTC Desire 300    Micro SIM
HTC Desire 310    Standard SIM
HTC Desire 320    Micro SIM
HTC Desire 500    Micro SIM
HTC Desire 510    Micro SIM
HTC Desire 601    Micro SIM
HTC Desire 610    Nano SIM
HTC Desire 620    Micro SIM
HTC Desire 816    Nano SIM
HTC Desire 820    Nano SIM
HTC Desire C    Standard SIM
HTC Desire Eye    Nano SIM
HTC Desire HD    Standard SIM
HTC Desire X    Standard SIM
HTC One M7    Micro SIM
HTC One M8    Nano SIM
HTC One M8s    Nano SIM
HTC One M9    Nano SIM
HTC One Max    Micro SIM
HTC One mini    Micro SIM
HTC One mini 2    Nano SIM
HTC One S    Micro SIM
HTC One V    Standard SIM
HTC One X    Micro SIM
HTC One X+    Micro SIM
HTC One XL    Micro SIM
HTC Wildfire S    Standard SIM
HTC Windows Phone 8S    Micro SIM
HTC Windows Phone 8X    Micro SIM
   
Huawei
---------------------------------------
Huawei    Handset    SIM Card Type
---------------------------------------
Huawei Ascend G300    Standard SIM
Huawei Ascend G330    Standard SIM
Huawei Ascend G510    Standard SIM
Huawei Ascend G6    Micro SIM
Huawei Ascend G7    Micro SIM
Huawei Ascend Mate    Micro SIM
Huawei Ascend Mate7    Micro SIM
Huawei Ascend P1    Standard SIM
Huawei Ascend P6    Micro SIM
Huawei Ascend P7    Micro SIM
Huawei Ascend W1    Micro SIM
Huawei Ascend W2    Micro SIM
Huawei Ascend Y530    Micro SIM
Huawei Ascend Y550    Micro SIM
Huawei Honor 4X    Micro SIM
Huawei Honor 6    Micro SIM
Huawei Honor 6+    Micro SIM
Huawei Honor 7    Nano SIM
Huawei Honor Holly    Micro SIM
Huawei P8    Nano SIM
Huawei P8 Lite    Micro SIM
Huawei P8 Max    Nano SIM
Huawei Y635    Micro SIM
   
LG
---------------------------------------
LG    Handset    SIM Card Type
---------------------------------------
LG G Flex    Micro SIM
LG G Flex2    Micro SIM
LG G2    Micro SIM
LG G2 mini    Micro SIM
LG G3    Micro SIM
LG G3 S    Micro SIM
LG G4    Micro SIM
LG G4c    Micro SIM
LG L70    Standard SIM
LG Leon    Micro SIM
LG Nexus 4    Micro SIM
LG Nexus 5    Micro SIM
LG Optimus G    Micro SIM
LG Optimus L5 II    Standard SIM
LG Spirit    Micro SIM
   
Microsoft
---------------------------------------
Microsoft    Handset    SIM Card Type
---------------------------------------
Microsoft Lumia 435    Micro SIM
Microsoft Lumia 535    Micro SIM
Microsoft Lumia 540    Micro SIM
Microsoft Lumia 640    Micro SIM
Microsoft Lumia 640 XL    Micro SIM
   
Motorola
---------------------------------------
Motorola    Handset    SIM Card Type
---------------------------------------
Motorola Moto E (2014)    Micro SIM
Motorola Moto E (2015)    Micro SIM
Motorola Moto G (2013)    Micro SIM
Motorola Moto G (2014)    Micro SIM
Motorola Moto G (2015)    Micro SIM
Motorola Moto G 4G (2014)    Micro SIM
Motorola Moto G 4G (2015)    Micro SIM
Motorola Moto X (2013)    Nano SIM
Motorola Moto X (2014)    Nano SIM
Motorola Moto X Play (2015)    Nano SIM
Motorola Moto X Style (2015)    Nano SIM
Motorola Nexus 6    Nano SIM
Motorola RAZR HD    Micro SIM
   
Nokia
--------------------------------------------
Nokia    Handset    SIM Card Type
---------------------------------------

Nokia Lumia 1020    Micro SIM
Nokia Lumia 1320    Micro SIM
Nokia Lumia 1520    Nano SIM
Nokia Lumia 520    Micro SIM
Nokia Lumia 525    Micro SIM
Nokia Lumia 530    Micro SIM
Nokia Lumia 610    Micro SIM
Nokia Lumia 620    Micro SIM
Nokia Lumia 625    Micro SIM
Nokia Lumia 630    Micro SIM
Nokia Lumia 635    Micro SIM
Nokia Lumia 710    Micro SIM
Nokia Lumia 720    Micro SIM
Nokia Lumia 735    Nano SIM
Nokia Lumia 800    Micro SIM
Nokia Lumia 820    Micro SIM
Nokia Lumia 830    Nano SIM
Nokia Lumia 920    Micro SIM
Nokia Lumia 925    Micro SIM
Nokia Lumia 930    Nano SIM
   
Samsung
----------------------------


Samsung    Handset    SIM Card Type
Samsung Ativ S    Micro SIM
Samsung Galaxy A3    Nano SIM
Samsung Galaxy A5    Nano SIM
Samsung Galaxy A7    Nano SIM
Samsung Galaxy Ace    Standard SIM
Samsung Galaxy Ace 2    Standard SIM
Samsung Galaxy Ace 3    Micro SIM
Samsung Galaxy Ace 4    Micro SIM
Samsung Galaxy Alpha    Nano SIM
Samsung Galaxy Core Prime    Micro SIM
Samsung Galaxy Fame    Standard SIM
Samsung Galaxy J1    Micro SIM
Samsung Galaxy J5    Micro SIM
Samsung Galaxy K zoom    Micro SIM
Samsung Galaxy Mega 6.3    Micro SIM
Samsung Galaxy Music    Standard SIM
Samsung Galaxy Nexus    Standard SIM
Samsung Galaxy Note    Standard SIM
Samsung Galaxy Note 3    Micro SIM
Samsung Galaxy Note 4    Micro SIM
Samsung Galaxy Note Edge    Micro SIM
Samsung Galaxy Note II    Micro SIM
Samsung Galaxy S    Standard SIM
Samsung Galaxy S II    Standard SIM
Samsung Galaxy S III    Micro SIM
Samsung Galaxy S III Mini    Standard SIM
Samsung Galaxy S III mini VE    Standard SIM
Samsung Galaxy S4    Micro SIM
Samsung Galaxy S4 Active    Micro SIM
Samsung Galaxy S4 mini    Micro SIM
Samsung Galaxy S4 Zoom    Micro SIM
Samsung Galaxy S5    Micro SIM
Samsung Galaxy S5 mini    Micro SIM
Samsung Galaxy S6    Nano SIM
Samsung Galaxy S6 edge    Nano SIM
Samsung Galaxy Xcover 3    Standard SIM
Samsung Galaxy Y    Standard SIM
Samsung Galaxy Young    Standard SIM
Samsung Galaxy Young 2    Micro SIM
Samsung Nexus S    Standard SIM
   
Sony
---------------------------------------------

Sony    Handset    SIM Card Type
Sony Xperia C4    Nano SIM
Sony Xperia E    Standard SIM
Sony Xperia E1    Standard SIM
Sony Xperia E3    Micro SIM
Sony Xperia E4    Micro SIM
Sony Xperia E4g    Micro SIM
Sony Xperia J    Standard SIM
Sony Xperia M    Micro SIM
Sony Xperia M2    Micro SIM
Sony Xperia M2 Aqua    Micro SIM
Sony Xperia M4 Aqua    Nano SIM
Sony Xperia miro    Standard SIM
Sony Xperia S    Micro SIM
Sony Xperia SP    Micro SIM
Sony Xperia T    Micro SIM
Sony Xperia T3    Micro SIM
Sony Xperia Z    Micro SIM
Sony Xperia Z Ultra    Micro SIM
Sony Xperia Z1    Micro SIM
Sony Xperia Z1 Compact    Micro SIM
Sony Xperia Z2    Micro SIM
Sony Xperia Z3    Nano SIM
Sony Xperia Z3 Compact    Nano SIM
Sony Xperia Z3+    Nano SIM




iphone text messages -http://forums.androidcentral.com/htc-one-m7/275135-switched-ios-android-imessage-screwing-things-up.html
----------------------------------------------------------------------------

Spotify
----------------------------------


If you already have Spotify Premium, and want to take advantage of the included period with a Red 4G plan, you’ll need to cancel your current account. Once you’ve cancelled your existing Spotify account it will stay active until the last day of your payment cycle for that month.

You can cancel your subscription to Spotify Premium at any time by visiting our cancellation page.

read more

new notes

1. Definitely
2. Surely
3. Absolutely
4. Certainly
5. Fantastic

Example Use

•    I definitely will make sure that it gets sorted…
•    You will surely be able to enjoy…
•    I absolutely agree…
•    I can certainly help you…
•    That is a fantastic alternative…



6. “Rest assured Mr……”
7. “I do understand the inconvenience you have faced……”
8. “I will be more than glad/ happy to assist you….”
9. “I completely understand the reason why / your situation….”
10. “I will ensure that…”
11. “What I will do for you right away is……”
12. “I assure you I will try my best…..”
13. “What I can do for you right now is ….”
14. “I’m sorry for the inconvenience that you have faced, what I can do for you is ….”




15. “I would suggest / I recommend…..”
16. “To avoid a similar inconvenience in future I request you to….”


17. “All you need to do is to just….”
18. “A simple way / method to change it will be to…..”
19. “As soon as you receive…”


20. “You will ONLY be charged…..”
21. “We have a variety of …..’
22. “It’s a wonderful service where instead of _______, you can ____________ …..’
23. “This is the best plan/scheme for your requirements…..’
24. “For just £_____. …you can…..”
25. “For Special customers like you…..”




“I Appreciate your time on hold, while your issue was resolved.”
” May I place you on a Brief 1-2 min hold while I conduct research on that?”
“How can I make your day better”?
“Have I handled all of your Questions and Concerns?”


” No worries, we will help you get this issue resolved.”

 You’re absolutely correct,



“I’m sorry you are unhappy with your purchase. Let’s work together to turn things around.”
“I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”
“I’m sorry you are so frustrated. I understand where you are coming from, and I will do my best to help you.”





“Good morning ‘Name’ how can I help you?”























“Hello John! How are you doing?”

“Perfect, I am really glad to hear that! How may I help you today?”

“I am really sorry to hear that. Is there anything I can do to help you?”

“Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”

“Hello! May I have your name please?”


“I am really sorry this has happened. Let me see if I can find a solution to it.”

“I’m really sorry about that. Tell me what happened.”

“I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

“Let me check that I have this right…”

“Let me see if I have this correct, you want me to…” or “You would like for me to…?”

“If I understand you correctly…”

“Tell me more about…”

“So you are saying that…correct?”

“This is what I understand you are telling me…”


“That is a good question, let me find out for you.”

“I’m not sure, but let me find out for you.”

“I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

“I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”



“Jerry, I am going to connect you with Steve from the shipping department. He will be able to help you with this problem.”

“Jerry, let me transfer you to the marketing department. Steve will be able to answer your question.”



“Would you mind holding on for a few minutes while I am checking this with our administrator?”

“May I put your call on hold while I am checking your order?”

“Can I put you on hold for a moment?”

“Thank you for waiting/holding. I have the details of your latest payment, let me send it over to you.”

“Jan, I will need to put you on hold for a few minutes to run a few tests and see if I can reproduce the problem. Would that be ok with you or would you prefer I call/email you back with the details?”

“I’m sorry to keep you waiting. I have managed to reproduce the problem. Here’s what needs to be done to fix it.”

“John, I’m sorry, we made a mistake and sent the invoice to the wrong email address, which is why you did not receive it. We are going to resend it now to the correct address and add a few more days to your subscription to make up for our error.”

“I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.”

“I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”

“I’m sorry this has happened. I understand your frustration, and I will do my best to help you.”

“Let me put you on hold for just a few moments and verify this information.”

“If I understand you correctly, you were promised… It appears there has been a mistake. Let’s figure out how we can resolve this”

“Jerry, let me review your transaction history. Please bear with me for a few more minutes.”

“I’m sorry for the delay on my part. I am pulling up your account details. Please allow me another minute. I’ll be back with you right away”









“Thank you for chatting with us today. Have a nice day. Good bye.”









Deregister iMessage if you're switching to a non-Apple phone.  -  You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

Link  - https://support.apple.com/en-in/HT203042


Why do I need to deregister iMessage?

You might need to deregister iMessage if you have a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

This can happen if you used iMessage on your iPhone and then transferred your SIM card or phone number to a non-Apple phone (such as Android, Windows, or BlackBerry).

If you recently switched from using an iPhone and didn't turn off iMessage, your number is still sending iMessages, not SMS or text.
How do I deregister iMessage?

If you still have the iPhone you were using before you switched, use it to deregister iMessage with these steps.

If you transferred your SIM card from the iPhone to a non-Apple phone, put it back in the iPhone.
Make sure that you're connected to the cellular data network.
Tap Settings > Messages. Turn iMessage off.




If you don't have access to your iPhone, use the Deregister iMessage webpage. - https://selfsolve.apple.com/deregister-imessage/





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PUK CODE -

How to find you Vodafone PUK code - https://www.youtube.com/watch?v=0iCp5vZXODo

Your sim has been locked because you entered wrong pin yoo many times.

Login to my vodafone - choose manage my settings - You should see your PUK code on screen.






























































“I’m so sorry that you feel this way, Mrs Brown…”
“As a solution, may I suggest that…?”
“What I’ll do right now is…”
“We really do appreciate this feedback, Mrs Brown…”
“May I arrange for an update call, at a time most convenient for you?”





“Thank you so much for letting us know about this, Sir/Madam…”
“I’m so sorry to hear about this, Mrs Brown…”
“I completely understand how you feel, Sir/Madam…”
“Thank you so much for your patience/understanding, Mrs Brown…”
“I will action this for you right away…”



“I truly understand your concern, Sir/Madam, but unfortunately we cannot tolerate the kind of language you are using right now…”
“I’m going to do my very best to help you, Mrs Brown…”
“You seem very upset, Mrs Brown. Would you prefer to continue this conversation through email or post?”
“I’m sorry you’re so upset, Sir/Madam. Would you like for us to call you back when you feel a little calmer?”
“I apologise, Mrs Brown, but if you continue to use this language, I will be forced to end this call.”






“I do understand the inconvenience you’ve faced, Sir/Madam…”
“Let me see how I can fix this, Mrs Brown…”
“I recommend that you (insert action here), Sir/Madam, so that I can take further action without delay.”
“I am more than happy to help you, Mrs Brown…”
“For the quickest resolution, I would request you to…”











I understand sir/madam and feel where you are coming from.
Now what i can do for you is i can speak to a team leader to see what options we have as i have found 2 minds are better than one and i can then advise you of what you need to do.
I want to help you in the best possible way i have felt your frustration with the situation and we need to resolve this right away.
I will be back in a momement.
Do you mind waiting ? (go see your team leader)
Thank you for patience sir/madam what we have found is that we can… (continue conversation) If all else fails escalate the call. Cheers

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