Tuesday, May 26, 2015


Notes for test

  • Tuesday, May 26, 2015
  • “Hello John! How are you doing?”

    “Perfect, I am really glad to hear that! How may I help you today?”

    “I am really sorry to hear that. Is there anything I can do to help you?”

    “Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.”

    “Hello! May I have your name please?”

    “I am really sorry this has happened. Let me see if I can find a solution to it.”

    “I’m really sorry about that. Tell me what happened.”

    “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

    “Let me check that I have this right…”

    “Let me see if I have this correct, you want me to…” or “You would like for me to…?”

    “If I understand you correctly…”

    “Tell me more about…”

    “So you are saying that…correct?”

    “This is what I understand you are telling me…”

    “That is a good question, let me find out for you.”

    “I’m not sure, but let me find out for you.”

    “I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

    “I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”

    “Jerry, I am going to connect you with Steve from the shipping department. He will be able to help you with this problem.”

    “Jerry, let me transfer you to the marketing department. Steve will be able to answer your question.”

    “Would you mind holding on for a few minutes while I am checking this with our administrator?”

    “May I put your call on hold while I am checking your order?”

    “Can I put you on hold for a moment?”

    “Thank you for waiting/holding. I have the details of your latest payment, let me send it over to you.”

    “Jan, I will need to put you on hold for a few minutes to run a few tests and see if I can reproduce the problem. Would that be ok with you or would you prefer I call/email you back with the details?”

    “I’m sorry to keep you waiting. I have managed to reproduce the problem. Here’s what needs to be done to fix it.”

    “John, I’m sorry, we made a mistake and sent the invoice to the wrong email address, which is why you did not receive it. We are going to resend it now to the correct address and add a few more days to your subscription to make up for our error.”

    “I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.”

    “I’m sorry you didn’t receive your purchase on time. Let me find out what I can do to make it up to you.”

    “I’m sorry this has happened. I understand your frustration, and I will do my best to help you.”

    “Let me put you on hold for just a few moments and verify this information.”

    “If I understand you correctly, you were promised… It appears there has been a mistake. Let’s figure out how we can resolve this”

    “Jerry, let me review your transaction history. Please bear with me for a few more minutes.”

    “I’m sorry for the delay on my part. I am pulling up your account details. Please allow me another minute. I’ll be back with you right away”

    “Thank you for chatting with us today. Have a nice day. Good bye.”

    Deregister iMessage if you're switching to a non-Apple phone.  -  You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    Link  - https://support.apple.com/en-in/HT203042

    Why do I need to deregister iMessage?

    You might need to deregister iMessage if you have a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    This can happen if you used iMessage on your iPhone and then transferred your SIM card or phone number to a non-Apple phone (such as Android, Windows, or BlackBerry).

    If you recently switched from using an iPhone and didn't turn off iMessage, your number is still sending iMessages, not SMS or text.
    How do I deregister iMessage?

    If you still have the iPhone you were using before you switched, use it to deregister iMessage with these steps.

    If you transferred your SIM card from the iPhone to a non-Apple phone, put it back in the iPhone.
    Make sure that you're connected to the cellular data network.
    Tap Settings > Messages. Turn iMessage off.

    If you don't have access to your iPhone, use the Deregister iMessage webpage. - https://selfsolve.apple.com/deregister-imessage/
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